Setting up a basic CRM to track leads to sales for a Home Improvement company.
We out bound through a predictive dialer (posting info back and forth will be needed, but not to start. At first we will manually enter in leads/potentials from the predictive dialer to whom we are setting up a appointment. Your recommendation of predictive dialer is suggested.
I have looked at Vtiger and SugarCrm. Either of them are fine, if you have another opensource solution, let me know. After viewing both CRM's, and talking to staff at Vtiger, I am confident that most or even all the work will be done through the front end of the CRM. Basically, setting up everything through the admin settings section. I do not see any need to customize any pages thus I don't see any php work needed. If you think that you need to code pages, please let me know what feature is it that must be coded as opposed to using the setup.
To bid on this project you must have experience and show actual projects where you have customized vtiger/sugarcrm/ or crm you are recommending.
We have a live site in which we have added the different users/groups/roles. You can start from scratch, or customize what we already added
The flow of the leads/potentials/sales statuses in included. Also is attached the lead sheet
1. Misc Notes:
a. After reviewing VTiger, not sure whether to start with a lead, or go straight to potential.
b. Lead/potential is generated by telemarketer who enters in basic contact info.
c. Telemarketer then moves/assigns lead to Confirmer group whom enters in rest of lead sheet info.
1. Lead/Potential is able to capture all the different users names whom edit the record when it is their groups turn. (i.e. telemarketer field, confirmer field, ... will capture the person name who edits the record)
2. If unable to capture user, then user assigns self to l/p and they can only see their own l/p . they cannot change someone elses name to thiers.
ii. If confirmer succeeds lead moves/assigns to salesperson group
iii. If confirmer unsuccessful, then confirmer moves to resetter group.
d. Resetter and Rehasher (are the same people, it is just different part of the flow chart) repeat verification in Confirmation section of lead sheet and set apt with customer.
i. Maybe have 2 sub sections of additional info for resetter and rehasher. Those sections repeat the verification questions of the confirmer. Therefore, triplicate fields needed.
e. Not sure whether to assign the l/p to the next group or change the status which then dictates what's next.
2. After the beginning part of this project, there will be additional work needed (i.e. custom reports) and other misc customization
I have had a web conference with vitger going over the features etc.. I watched as he showed how to setup some of the features this project has. I have also gone into vtiger and started adding fields/roles etc.. I do not think this initial part of the project should take very long since it should be able to be done all through the front end administration fairly quickly by someone who has used vtiger before. After the initial setup, their will be more features requested, from time to time.
Please let me know how many hours you think this is going to take. I can give you login access to what we have setup allready for you to view. Your feedback and suggestion on the best way to implement this project is appreciated.
I need a real estate investor buyers list for my wholesale real estate deals. I need somebody EXPERIENCED who can create a buyers list in multiple cities in different US states on the east coast...
You are a truly versatile, motivated INDIAN Web Developer with excellent skills in Joomla, JomSocial, VirtueMart and similar Joomla extentions, preferably residing in CHENNAI or willing to relocate in the future there? Then we ascend not only an interesting, but long-term task with the ability to..
Hello there, I'm looking for a great writer in English to ghost-write technical blog posts related to gaming and programming (based around web development). I'm currently looking to pay on a project basis, where I can provide a topic and purpose of the post, and have you put it into a slee
Develop a web-based calender which can integrate into my company's website to allow customers to book items for hire and view availability of items. Once the client books an item for hire, I want to receive an instant email to provide details of the booking...
I'm looking for developers to get in my team as my company has a local business web-developing in the U.S. We need you to get hired whenever we get a job, you should be responsive, 24/7 online, and easy to connect. We need 25 developers and web designers to be part of that team...
This website is designed to link skilled people with clients who need small tasks to be completed in their local area. Vendors create skill profiles, and clients search for them using skills and geographic location as the main criteria...