Server And HelpDesk Management

We would like to outsource the support, maintenance and management of our servers. We are very keen to have our support ticketing system up and running ASAP and it should include
- The ticketing system should be on our domain support.ourdomain.com
- Your staff will be managing the tickets and interact with the clients 24/7
- Our clinets must feel it is fully operated by us
- Notifications is very important to us in all possible ways and we truly interested on SMS notification.
- We might even extend the service to include phone answering by giving you a soft phone that connects to our IP Telephony system so you can answer calls coming to our support phone line.

Currently we have one Linux and one Windows server that need to be managed along with the Service Desk so a total of three clients only will be submitting tickets through the system. And the contract will be yearly with monthly payments.

Scope of Work. Our company is in need for a qualified experienced partner to handle our monitoring, maintenance and helpdesk services for us on urgent basis. For the time being we are interested on servers monitoring and maintenance, but in future we might monitor and manage our client's networks so the system should be scalable if it doesn't support it in your proposal or you might suggest another tool whenever it is needed.

Scope of work
The scope of this project will include the following
- Install and manage our ticketing system
- Install and manage our monitoring tools.
- Interact with our clients by all possible ways including phone, SMS, email and helpdesk tool.
- Monitor and manage our servers and services 24/7
- Troubleshoot and solve any issues that come up either from a submitted ticket or an alert from the monitoring system.
- Conduct weekly preventive maintenance for servers.
- Conduct weekly backup.
- Provide weekly reporting for tickets, servers up time, errors, Vulnerability scans.

Server management
Currently we have the following servers which need to be monitored and managed:
- Redhat Linux Web server: It is configured as a Social Network with Magento commerce site and works with mysql data base and Cpanel for server management.
- Windows 2008R2 web server: It hosts a single website with .Net CMS and applications and SQL Database.
- Support server: This server will be configured as a result of this project and will include the Helpdesk and monitoring tools.

Monitoring requirements
We are looking for an open source reliable monitoring tool that can monitor mainly servers and websites an excellent example is websitepulse.com and the features they offer, mainly we are looking for the main features including and not limited to the following features.
- Up time
- server resources
- Bandwidth utilization -
- Database
- Services
- HTTP pages, HTTPS, FTP, SMTP, POP3, IMAP, DNS, SSH, Telnet, SSL, TCP, PING

Service Desk requirements
The service desk tool will an open source tool than can integrate with the email server for email notification and also with the SMS gateway where we will provide the API for the SMS gateway. The contractor staff will be responsible of handling our support email and interact with our clients by all means including the helpdesk and answering the phone in case we decide to include the phone support. If we find phone ticket logging necessary we will provide you with a soft phone that can be installed on one PC in your help desk center.

SMS and E-mail notifications
We will provide the username and password for any required number of email addresses that need to be linked with the tools. We also will provide the SMS gateway API for the contractor to integrate it with the monitoring and service desk tools, we expect the SMS notifications to be sent in only three cases "might be extended in future"
1. Manually from a helpdesk analyst.
2. Automated when a client submits a ticket or if there are any updates on the ticket.
3.

Search All Jobs:

Graphic Design Expert

We are looking for a graphic designer who can be proficient in Microsoft Word and Publisher . The Designer will have demonstrated strengths in graphics design, project management, and communication...

  • Fixed Price Project
  • Max $5
  • 4 years, 5 months left

RE:make My Hosing Account Successful

I have a hosting account that sales hosting and I need it to be successful I need someone who knows how to do web editing drive traffic and tah ke care of mailing list if you are ok with these thing Dont apply it will be a waste of time for us both I need someone who knows what there doing and can.

  • Fixed Price Project
  • Max $75
  • 1 year, 4 months left

Experienced Personal Assistant

Seeking an experienced (Or willing to learn fast) personal assistant with a successful proven tack record. Preferably with a degree Excellent, written, verbal,English Great communicator, Hard worker, efficient in a fast paced environment. Great analysis, organisational, management skills...

  • Fixed Price Project
  • Max $100
  • 1 year left

APA, Chicago, Harvard, MLA Styles

Hello writers, READ THIS CAREFULLY AS WE WANT A NUMBER OF WRITERS AND THOSE WHO FOLLOW INSTRUCTIONS. We are in search of a number of ACADEMIC writers on: 1. MEDICAL AND HEALTH 2. Technology 3. Project Management 4. English 5. Engineering 6. Finance 7. Thesis/Dissertation Proposal 8. Essay 9...

  • Fixed Price Project
  • Max $1000
  • 1 year, 6 months left

Email List Mgmt, SMS Messaging, Mobile Apps, Mobile Websites

New Company Starting called 360Vectis. We will be reaching out to religious organizations to be in charge of building & handling there email campaign list with their members via QR CODE/Landing Page. we will also offer them to opt-in on SMS messaging services...

  • Fixed Price Project
  • Max $2500
  • 4 years, 7 months left

Help Us Win More Contracts

We are in search of someone with skills to win over contracts. We need to increase our contracts. If you have the skills, please submit your cover letter, state you experiance as well and explain in brief how and what you do to win these contracts over.

  • Fixed Price Project
  • Max $500
  • 2 years, 7 months left

Technology News Writer/Journalist

VR-Zone (http://vr-zone.com) is a leading online technology news publication reporting on bleeding edge trends in PC and mobile gadgets, with in-depth reviews and commentaries. We are looking for someone who have in-depth knowledge any of the following areas: 1...

  • Fixed Price Project
  • Max $7
  • 4 months left

Wordpress Expert!

The company is in need of someone who has commitment in making big projects together with the other people on the team. He/she will be responsible in all aspects of the website's back-end...

  • Fixed Price Project
  • Max $420
  • 2 months left

Business Opportunity - Distributorships & Retail

http://sexytastycoffee.organogold.com/ Products Beverages Nutraceuticals Personal Care Organo Gold blends the unequalled power of Ganoderma with an unparalleled business opportunity that will allow you to capitalize in the ever expanding health and wellness industry...

  • Fixed Price Project
  • Max $5
  • 3 years, 10 months left

Web "Jack Of All Trades" Needed

Clothing company in need of skilled individual who can handle Square Space for website, Big Cartel for products, Word Press for blogs, all web design changes, and all back end technical requests that arise...

  • Fixed Price Project
  • Max $300
  • 11 months left

Job Details

  • Job Type
  • Hourly Project
  • Budget
  • N/A
  • Est Time
  • 3 to 6 months. Full-time - 30+ hrs/week
  • Start Date
  • 12/14/2011 11:28:11 AM
  • Job Status
  • Job Expired