AccessIQ is taking advice and paying finder fee's for a supplier to provide an Outsourced Technical Helpdesk.
We are currently looking at options for an Outsourced Technical Helpdesk to offer our existing customers and be able to offer remote Managed IT Support services to new customers. Capabilities of the following;
Support Answering Services and Trouble Ticket Resolution
Remote Helpdesk Support - Desktop / Server
Remote Monitoring 24x7x365 and reporting
Remote Project Implementations - Server Installations, Network Configs
The Outsourced Support team will need to have the skills in the following areas:
• Microsoft Certified
• Cisco Certified (If required)
• Linux (If required)
• Security (If required)
Examples of support required;
Computer workstations installs, configs & problem resolution, servers installs, configs & problem resolution, Backup Disaster Recovery, Firewall installs, configs & problem resolution, 24x7 Help Desk, Internet Security.
Offshore helpdesk is ok.
Pay per call rates is required.
24x7 Support required.
Fluent English speaking required.